Frequently Asked Questions

Choosing Your Part - There are so many parts to choose from, how do I know which one I need? 

The first thing to do is to check for any catalogue or model numbers. If you have one, type it in to the "Search" tool up at the top left corner of our site, and you might just get lucky... If you don't know the model number then don't worry, it's still possible to find the part you need! Start by identifying the item type. To see all types of item that we stock parts for, click the "Shop" link in the header menu. Here you select your item type. Once you've selected this, you'll be taken to the shop category for this item, showing all available parts. You'll see a "filter by" drop-down menu which will allow you to further narrow down the available parts. From there you may need to take measurements in order to match up the exact part you need. 

Still struggling? Pop us an email on info@gazebospareparts.co.uk with any information you have and we'll take it from there. Photos and measurements help! 

Choosing Your Part - What can I do if you don't have the part I need?

If we don't have the part you need then please get in touch - it may be that you've not found it on our website, or we may be able to advise you of a compatible alternative. We may also be able to source the part for you, so it's always worth checking. Either give us a call or pop us an email.

Ordering - Which payment methods do you accept? 

We accept all major cards, including Visa, Master Card and American Express. We also accept Paypal.

Ordering - Can I collect an item? 

You certainly can. Please check our address details and opening times on our Contact Us page and please do contact us first. We require that the order be placed with us directly before collecting, as we do not process payments at our warehouse. We will then make sure to have the item ready for collection.

Unfortunately once an order has been placed we can no longer change or cancel the order. Please contact us if you need to return your order.