Terms and Conditions

These Terms and Conditions apply whenever you buy goods from us online or by phone, either for delivery or for collection from our premises.

By placing an order you agree to be bound by these Terms and Conditions

In these Terms:
"Website" means our website at www.gazebospareparts.co.uk.
"Goods" means the goods which we will supply to you in accordance with these Terms and Conditions.
"Order" means an order which you place with us detailing the goods you wish to buy from us.
"We/Us/Our" means Gazebo Spare Parts Limited (company number 8272419) of Unit 1, Caldecote, Baldock, Hertfordshire, SG7 5LE.
"You/Your" means you, the person using our website and/or buying goods from us.

1.1 The terms in Section A explain how our website must be used. They apply to ALL users of the website. Section B also applies when you buy goods using the website. We may amend the terms from time to time and you are advised to check them regularly for any changes which we make.
1.2 When you use the website, we may gather information about you and your visit to the website. Information about this can be found in our Privacy Policy which forms part of these terms. The Privacy Policy and these terms together govern our relationship with you and form the contract between us ("Contract"). Please be sure to read our Privacy Policy for more details.

Section A: Terms of Website Use
2.1 This website is operated by Gazebo Spare Parts Limited, a company registered in England and Wales with Company Number 8272419. Our registered office at Unit 1 Caldecote, Baldock, Hertfordshire, SG7 5LE, and our VAT registration number is 167 1987 65.
2.2 This website is aimed at people who are consumers. The information on this website is in English, all communications shall be in English and the website is designed to comply with English law. You may be viewing the website in a market in which we do not commonly sell our goods and we cannot be held responsible for non-compliance with any local advertising or other laws in relation to this website or its contents. We may restrict access to some parts of the website to users who have registered with us.

The copyright and other ownership rights (known as "Intellectual Property Rights") in this website and its contents (including design, text, logos, trade names, graphics, software and any other material) are owned by us or our licensors. You must not yourself or allow anyone else to publish, copy, distribute or modify any of the content of this website. Anyone may view this website and print pages from it for personal use only, for browsing our products and placing an order with us. Any other use is strictly prohibited without our prior written consent. You must not make any copy of any material from the website for any business related use whatsoever.
You must not in any way copy, reproduce or use any trademarks, logos or brand names which appear on the website. Linking to our website on other websites is at our discretion and we may require that you stop providing links to our website at any time.

We have taken great care in compiling this website but neither we nor our directors, employees or other representatives will be responsible for any damages, losses or costs however they arise as a result of your use of or reliance on the website. Although we aim to provide information which is accurate and up to date, We do not guarantee to do so. You are responsible for making sure that your reliance on this website is suitable for your own purposes and the information which we provide is not intended to be advice which you should rely on. The information contained on this website is provided on an "as is" basis and we exclude all warranties and representations of any kind with respect to this website and its contents to the fullest extent which the law allows.
We may change, remove or in any other way adapt the content of our website at any time and without advance notice.
We may provide links to other websites. If we do this, those links are provided for your convenience only and we cannot be responsible for the content or availability of those websites or your use of them.
We do not guarantee that this website will always be available or be free from error, virus or similar.
We are under a legal duty to supply goods that are in conformity with the contract and we aim to ensure that the product images on our website are as accurate as possible but there may be slight colour variations between the goods and the images shown online.

Submissions or comments which are in any way defamatory, abusive, obscene, unlawful, sexist, racist or which may in any way cause offence to any person are strictly prohibited. You must not use any abusive language, be aggressive, swear, threaten, harass or abuse any other person including but not limited to other users of this website.
All information which you submit should be accurate, truthful and should not be copied.
You must use your own identity at all times when using the website and should ensure that all information which you provide is accurate and up to date to the best of your knowledge. You must not use information about any other person unless you have their permission to do so.
You must not corrupt the website, flood it with information causing it to malfunction or use any features which may affect the website such as any worms, viruses or similar harmful elements. The use of spam (that is, multiple, unsolicited or undesired bulk e-mails) is also forbidden.
We will not be liable for any loss or damage which you suffer as a result of any harmful material infecting your computer, data or other material due to your use of our website.
If you have a password as part of our security procedures, You must treat that information as confidential and must not disclose it to anyone.
We may refuse access to this website to anyone who does not comply with these terms.

Section B: Terms of Sale
6.1 The website displays goods which are advertised for sale and gives information about them. By advertising goods on the website, we are inviting you to place an order with us. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Neither submitting an electronic order form, nor completing the checkout process constitutes our acceptance of your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other (i.e. these terms will not apply to your order until we accept your contract by dispatching the goods). You may include any number of items within a single order, subject to any restrictions set out in these terms or on the website and each order which you place will be a separate contract between us. We reserve the right to refuse to supply goods to any person.
6.2 Any terms and conditions appearing or referred to in the order or otherwise stipulated by you shall have no effect. Any variation of the contract must be confirmed in writing by us.
6.3 The following paragraphs explain the process which you will need to go through to place an order and how the contract for the sale of goods between us will be formed. This section also explains important information about payment and delivery.
Step 1 - Choosing Your Goods
You can select a product for purchase by clicking on the item which you are interested in and then clicking on "Add to Basket".
Step 2 – Reviewing Your Basket
You can review the products which you have added to your basket. You can change the contents of your basket by amending the quantity of goods you want to order, removing any unwanted items by clicking 'Remove' and viewing the basket total value. If you have changed the quantity of an item by altering the number here at the 'Shopping Basket' stage then please be sure to click 'Update Basket' so that this quantity change is recognised. You can then continue shopping and adding to your basket if you wish or if you don't want to buy anything else, go straight to the next step by clicking 'Check Out'.
Step 3 – Completing Your Shipping and Billing Addresses
Once you have finished shopping and have clicked 'Check Out', you will then be asked to enter your customer information. If you are an existing customer and you have already logged in, the shipping address details you have previously entered will now appear. If you are not logged in, or if this is your first visit, You will be asked to enter your shipping address. If you do not have or do not wish to use an account, then you can enter your shipping details below, beginning with your email address, then your shipping address, followed by your contact phone number (optional). You must provide us with the correct address details. We will not be liable for any delay to or failure of delivery as a result of your failure to provide accurate address details. Once you have done this, you should select 'Continue to Shipping Method'.
Step 4 – Choosing your Shipping Method
Once you have given your shipping details, you will then be asked to choose a shipping option. These will be calculated based on the shipping address provided, however if you would like more information on how these charges are calculated then please visit our Shipping page. Please choose the required option and then click on 'Continue to Payment Method'.
Step 5 – Entering Your Payment Details
You have the option to review your delivery option at this point. You will then need to choose a payment method. You can choose to pay with a debit/credit card, in which case you will need to enter your details, or with a Paypal account, in which case you will be redirected to Paypal to complete the purchase securely once you click 'Review Order'. You have the option of selecting the same address as your billing address, or to provide a new billing address which will alter the address used to verify your debit/credit card (if this payment option is chosen instead of Paypal) and the address that will be presented on the sales receipt under the 'Bill To' heading. The final option on this page is the "Remember Me' option - this is an optional service operated by our website platform provider Shopify, whereby your details can be pre-loaded next time you check out on another Shopify site. You can also enter any voucher code which you may have. Entering a valid voucher code and clicking 'Apply' will update the basket total. If you are happy that you have entered your details correctly, you can proceed by clicking on 'Review Order'.
Step 6 – Reviewing and Placing Your Order
If you chose to pay by debit/credit card you will be directed straight to the Review Order page.
If you chose to pay by Paypal, a new window will pop-up, asking you to log in to Paypal and to confirm your delivery address and payment method. Please make sure the delivery address matches the one you have us during the Shipping Address stage earlier, otherwise your order may be delivered to your Paypal address. When you press 'Continue', you will be directed back to our site where you can then review your order.
If you want to check your order, your customer information will be on the left hand side, and the order summary will be on the right hand side. This includes details of the goods in your order. You should check the details at this stage very carefully as this is the final stage in the order process at which you can correct any mistakes or change the goods which you want to order. You also have another opportunity to enter a voucher code.
By clicking on 'Complete Order' button, you are confirming that you have read, these terms and that you accept that these terms apply to your contract with us. At this point your details will be submitted to us.
Step 7 – Order Acknowledgement
Once we have received confirmation that your payment has been authorised, a screen will appear, thanking you for your order. You will be given an order reference and an e-mail will be sent to you to acknowledge your order. It will confirm the goods, price and any delivery charge. Please note, our acceptance of your order (regardless of the content of any emails we send you) will only take place when we dispatch your order.
6.4 We may refuse your order or cancel your order if we decide it is reasonable to do so which may include circumstances where:
6.4.1 We are unable to obtain authorised payment or the payment process is incomplete; or
6.4.2 We identify a product or pricing error on the website; or
6.4.3 You fail to meet any criteria for eligibility of purchase which we may impose from time to time; or
6.4.4 We suspect that your order is related to fraudulent activity; or
6.4.5 You fail to submit all necessary and relevant details to allow us to fulfil the order; or
6.4.6 Goods are unavailable or out of stock.
6.5 We may contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept it. For example, we may do this if your order is of particularly high value, or if the items in your order do not logically match (e.g. a canopy for one model of gazebo and a curtain set for another model). We reserve the right to hold your order until we have confirmed in more detail with you the contents of the order and we do this so as to reduce incidences of items being ordered by mistake.
6.6 The goods shown for sale on this website are intended for private, consumer use and you must not resell goods or offer them as a commercial enterprise. We reserve the right to limit the total value of goods which can be included in an order. If the total value of goods in your basket exceeds the limit which we may choose from time to time, then we will contact you.

7.1 Prices and delivery charges are as published on the website when we accept your order. Prices include VAT and are in pounds sterling. Delivery charges are shown separately. All applicable delivery charges are as stated on the website at the time you place your order.
7.2 Offers and promotions on the website are subject to availability and we may change or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period. Additional terms may apply, details of which will be displayed.
7.3 We must receive payment for the goods in full before they are dispatched.
7.4 We accept payment via PayPal and most major credit and debit cards including Visa, MasterCard, Maestro and American Express. You must only use a card if you are the named cardholder. By placing an order, you confirm that you are the authorised cardholder. All credit and charge card holders are subject to validation and security checks as well as authorisation by the card issuer and any additional terms imposed by the issuer. If the issuer does not authorise payment, we will not accept your order and will not be liable for any delay or non-delivery.
7.5 Your card provider may charge you for using your card on our website. Please check the terms and conditions with your card provider carefully and in advance of submitting your payment details.
7.6 If We do not have sufficient stock of goods, we will notify you by e-mail or telephone and your credit or debit card transaction will be cancelled or refunded. We will do this as soon as possible and by no later than 30 (thirty) days from the due delivery date. We will not be responsible for any compensation if goods which you order are not available for any reason.

If You Change Your Mind
8.1 You have the right to cancel an order within 14 days without giving any reasons.
8.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
8.3 To exercise the right to cancel, you must inform us (Gazebo Spare Parts Ltd, Unit 1 Caldecote, SG7 5LE, email: info@gazebospareparts.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email, or by phone).
8.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
8.5 Cancellations requested after the above deadlines will be at our discretion and in cases where this is granted, a partial rather than full refund may be granted and reimbursement may be made in the form of a credit note to be used in our online store.
8.6 Once you have notified us of your intent to return, you then have a further 14 days to return the items to us.
8.7 If you cancel the contract (return your order), we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
8.8 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you,
8.9 We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.
8.10 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement
8.11 You shall send back the goods to us at Gazebo Spare Parts, Unit 1, Caldecote, Baldock, Hertfordshire, SG7 5LE, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
8.12 You will have to bear the direct cost of returning the goods
8.13 You must take care of the products before you return them to us. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them and which reduces their resale value.

Exchanging Items
8.14 The same time limits and considerations apply as per terms 8.1 - 8.13 above.
8.15 Credit for returned items will be given as per the terms 8.1-8.13 above, and this credit will be used against the required exchange.
8.16 If the credit amount exceeds the required amount for the new items, this will be refunded to you as per the methods detailed above. If the credit amount is less than the required amount for the new items, we will contact you vie phone or email to arrange payment for this method.
8.17 When items are returned for exchange, if the new items would be posted on the same or a lower value method than the original postage then we will bear the cost of sending the exchanged items to you. You will just be required to bear the cost of sending the unwanted items back to us. If the newly required items require a more expensive shipping option, then we will contact you by phone or email to take payment for the difference in price.

Faulty Items
8.18 If you report a fault within the first 30 days of the date you received an item, then you have the right to reject the item and return it for a full refund.
8.19 If you report a fault after 30 days, but sooner than 6 months, then we have the right to offer a repair or to replace the item, if it is reasonable to do so. If a repair or replacement is not possible or reasonable, then you are entitled to reject the goods for a full refund. We may also offer a partial refund of up to 100% if you wish to continue using the goods.
8.20 If you report a fault after 6 months then the law states that the onus is on the buyer to prove that the product was faulty at the time of purchase.
8.21 Where appropriate, we will require evidence of a fault to be sent by email so that we can verify the fault. By verifying the fault in this way we can then arrange a courier to collect the item from you at our cost.
8.22 Emails should be sent to us at gazebospareparts@gmail.com.
8.23 If it is not possible to send a photo(s) for verification then the buyer will be required to initially to both bear the cost and arrange to send back to us. We will advise a method to do this which will be both convenient and low-cost, and will also advise an approximate expected cost. Once the item has been received and verified here then we will reimburse this cost to you, in addition to the refund amount, as long as the fault can be verified. Customers are entitled to use a different service than the one advised but will only be reimbursed a cost equivalent to that of the service we initially advised.
8.24 If the customer is not able to make arrangements to send the item back to us in cases where they cannot send photos to allow us to verify the fault, then we will arrange the collection with our couriers. However, if a fault is then not found upon our inspection then we will deduct the amount of up to £12 for the cost of the return.
8.25 We reserve the right to be allowed to verify a fault using one of the above methods, before accepting responsibility or providing refunds, reimbursements, repairs or replacements.
8.26 Gazebo Spare Parts are not responsible for reasonable wear and tear, or customer misuse. An item will not be considered faulty in these instances.
8.27 Customers should report any faults as soon as they are aware the fault exists.
8.28 Gazebo Spare Parts will not be responsible for further damage if you choose to use a faulty item.

9.1 Gazebo Spare Parts does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.
9.2 To the utmost extent allowed by law and save as provided above, neither Gazebo Spare Parts nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Gazebo Spare Parts or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of, or in connection with the use of the Gazebo Spare Parts website, the supply of the products or their use of resale by you.
9.3. Gazebo Spare Parts will make all reasonable effort to ensure a reliable and fast service but we do not guarantee that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

10.1 We aim to deliver the goods within the indicative timescales shown on our website. References to "working day" shall mean any day of the week excluding Saturdays, Sundays and Bank Holidays. For example, an order placed on a "Next Working Day (if ordered before 12 noon)" service on a Thursday afternoon or Friday morning (before midday) will not be expected to arrive until Monday. However, time is not of the essence for delivery or performance which means that we will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time. If you have paid extra for an express service then we will reimburse the difference between the cost of the express and standard service.
10.2 If goods are out of stock then we will let you know by e-mail or phone and will offer alternatives to you or cancel and refund if you do not wish to have an alternative product.
10.3 If you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery and we reserve the right to deliver in multiple consignments.
10.4 Ownership of the goods will only pass to you upon dispatch of the goods. The goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.
10.5 If the goods or quantity of goods which you receive are not as you ordered then you should inform us by telephone, email or letter as possible after you receive the goods. We will make good any error. We will also reimburse you for any delivery costs which you incur in sending the incorrect goods back to us. You should not use any goods which you receive in error and intend to return to us.
10.6 Goods will be delivered to the address which you provide in the order process however delivery practices may vary depending on which carrier is delivering the goods. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the goods. We shall select what we think is the most appropriate delivery method for the goods. For further information on deliveries please see our Shipping page.
10.7 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier we use to deliver the goods. The may include leaving the goods with a neighbour or in a safe place in or around your property.
10.8 If the goods are not delivered on the date expected you should notify us of such non-delivery within 7 days of such failure of delivery.
10.9 If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.
10.10 If any items in the order appear to have been damaged in transit then you should notify us within 7 days. In cases where the damage has clearly occurred in transit, but where we were not notified within 7 days of receipt, then our ability to claim with the couriers is affected and therefore we may not be able to offer a full refund or replacement of the damaged goods. A partial refund may still be available. 
10.11 You should make reasonable effort to be available on the expected date of the delivery, or to otherwise have advised us of a safe place or neighbour where the delivery can be left in your absence. For UK shipments sent by courier, if an order is returned to us due to repeated failure on the part of the customer to be available for delivery then we will charge a £12 return charge (which reflects courier and admin charges to send the item back to us) and a second further charge to send the item to you again at the same rate as that paid with the order initially, or if the order was initially eligible for free delivery then this second charge will be charged at our standard rate of £4.99. If you decide to cancel the order then the return charge of £12 will be deducted from your order. For international shipments sent by courier the above charges may be significantly higher but will depend on the costs charged to us by the couriers when the item is returned to us. If an order sent by Royal Mail to either a UK or international is returned to us then there is no return charge, however we will charge postage again at the standard rate should you wish to have the order sent out to you again. 
10.12 All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

Delivery Restrictions
10.13 Some items and delivery services will be excluded from the general shipping service stated at check-out, but our system may still allow you to check out and pay at the given shipping rate, and in these instances we reserve the right to hold the order and contact you to notify you of extra payments required (an example Northern Ireland which is not included in our "UK Next Day" shipping option). You are entitled at this point to cancel the order for a full refund or where possible to downgrade to an available alternative shipping option if you would prefer not to make the additional payment. We have tried to automate the shipping so that all "non-standard" deliveries are automatically calculated, however this is not always possible. We will notify you as soon as possible and always within 2 working days when this is the case.
10.14 As a result of various international carrier restrictions, certain products we sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when you add such items to your basket or, in limited circumstances, we may have to cancel your order and issue you with a full refund.

All ownership rights known as intellectual property rights in the goods including all designs, trade marks, brand names, images and logos are and shall remain our property or those of our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you.

12.1 We will not be in any way responsible to you for a failure to sell goods which you wish to buy or otherwise for a failure to comply with our obligations under the contract or any costs or liabilities which you incur as a result of any circumstances beyond our reasonable control including but not limited to any act of God, flood, fire, trade dispute, lack of third party materials or services or terrorist acts.
12.2 The contract between you and us is personal and binding. You may not transfer or assign your rights or obligations under the contract to another person without our express agreement. There may be circumstances where we need to assign our rights and obligations under the contract or appoint third parties to assist us in performing our obligations under the contract and we may do this at any time provided that this will not reduce our obligations to you.
12.3 If any of these terms is found in any way to be void by a court or other competent authority then that terms will not apply to our contract with you but all other terms will continue to apply.
12.4 We may not always strictly or immediately enforce our legal rights against you but, unless we write to you and tell you that we have formally waived our right to do so (and this letter is signed by one of our directors), we will still be able to enforce any of our rights. Further, even if we waive a particular right, we will still be able to enforce any of our other rights against you.
12.5 This contract is subject to English law and both we and you agree that any dispute arising under or connected to it will be decided by the English courts.
12.6 We may amend these terms at any time and without notice to you. Any change will take effect immediately after being posted on the website and will be deemed to be accepted by any person who uses the website. Where you have already placed an order which we have accepted, the contract will remain subject to the version of the terms which were in place at the time at which you placed your order.
12.7 Nothing in these terms seeks to exclude or limit any rights available under applicable law which cannot be excluded or limited. This means that these terms will not change any rights which the law grants to you which that law does not allow us to change or limit. If you are unsure about your legal rights you should contact Citizens Advice or the Retail Ombudsman.
12.8 Any notice you send to us will be deemed delivered as follows, depending on how you send it:
12.8.1 on the day on which it is left if you deliver the notice by hand; or
12.8.2 on the day on which it was posted if you post the notice as shown on proof of postage; or
12.8.3 on the day on which it is sent correctly if by fax or email;
and in each case it should be sent to the address set out at Clause 8.3.
12.9 Only we and you have rights under this contract. This means that no other person can enforce the terms of this contract or rely on the rights under it.
12.10 The contract is the entire agreement and understanding between us in respect of its subject matter and will supersede and replace any prior agreements, understandings or arrangements whether written or verbal. We each acknowledge that in entering into the contract neither of us has relied on any representation or promise given by the other or implied from anything said or written other than as specifically set out in the contract or on the website. If you are uncertain as to your rights under the contract or you want any explanation about them please write to or email our customer services department, at the following addresses.

Email: info@gazebospareparts.co.uk
Post: Gazebo Spare Parts Ltd, Unit 1, Caldecote, Baldock, Hertfordshire, SG7 5LE