Shipping

Shipping Overview


UK Shipping:

- Free shipping on all orders over £75
- All orders under £75 shipped for £4.99 or less
- Express options available
- Local collection from us at our BA13 4EW warehouse available. Please use discount code LOCALPICKUP at checkout, place your order, and we will then be in touch to arrange this with you. Your order will not be available until this has been arranged and confirmed by email.

International Shipping:

- Shipping to Europe available from £3.49 (maximum £30*)
- Shipping to Rest of World from £3.99 (maximum £40*)
*exclusions apply

If you have any problems or delays with a delivery then please contact us before contacting the courier/postal service. We can chase the delivery on your behalf to save you the further inconvenience of having to do so. 



UK Shipping Information



Total
Shipping
Weight
Large Letters
(under 25mm
depth)
Packets
(under 90cm)
Long Items
(over 90cm)
0 - 2kg £0.99
RM 2nd Class
£1.99
RM 1st Class
£7.99
Standard Courier
£2.99
RM 2nd Class
£3.99
RM 1st Class
£7.99
Standard Courier
£4.99
Standard Courier
£7.99
Express Courier
2kg+ As above £4.99
Standard Courier
£7.99
Express Courier
£4.99
Standard Courier
£7.99
Express Courier

 

Delivery estimates:

- Royal Mail 2nd Class service usually takes 3-4 working days from date of order.
- Royal Mail 1st Class service usually takes 2-3 working days from date of order.
- Standard Courier service usually takes 2-3 working days from date of order
- Express Courier service is delivered the next working day if the order is placed on a week day before 12 noon.

Please note:

- The courier we use is UK Mail.
- We do not consider Saturdays, Sundays, and Bank Holidays to be a working day. For example, if an order is placed on our "Next Working Day (if ordered before 12 noon)" service on a Thursday after midday then the item will not be delivered until the following Monday. If the Monday is a Bank Holiday then it will not arrive until Tuesday. 
- All Royal Mail shipping prices are for the whole of the United Kingdom.
- All UK Mail Courier prices are for UK Mainland only, and exclude Highlands, Islands and Northern Ireland.
- These excluded areas will incur no extra charge if the consignment is under 90cm and less than 2kg in weight, in which case they will be sent with Royal Mail on an un-tracked service. An additional shipping charge will apply to all consignments where the package is over 90cm in length or over 2kg in weight. Please feel free to contact us for a quote, we will otherwise contact you to confirm this extra amount and request payment, which must be completed before we can ship the consignment. We will always endeavour to provide the best possible quote and will only charge you what it costs us to post and package your item(s).
- All shipping to the Republic of Ireland is considered a Europe Service (please see below)
- Shipping to BFPO addresses for parcels over 2kg and over 90cm in length will require an extra charge of £12. For smaller items please enquire.


Europe Shipping Information



Total Shipping
Weight
Packets
(under 90cm)
Long Items
(over 90cm)
0 - 100g £3.49
RM Air Mail
£20
Courier Service
100g - 250g £3.99
RM Air Mail
As above
250g - 500g £4.99
RM Air Mail
As above
500g - 750g £5.99
RM Air Mail
As above
750g - 1000g £7.49
RM Air Mail
As above
1000g - 1250g £8.99
RM Air Mail
As above
1250g - 1500g £10.49
RM Air Mail
As above
1500g - 1750g £11.99
RM Air Mail
As above
1750g - 2000g £13.49
RM Air Mail
As above
2000g+ £20
Courier Service
As above

 

Delivery estimates:

- Royal Mail Airmail service usually takes 5-7 working days.
- Courier service usually takes 3-5 working days.

Please note:

- If your order is to be sent by courier (the £20 service) then we will require a contact telephone number. This is to allow the couriers to contact you if they have trouble locating your address and will not be used for any other purposes. Please provide this when ordering. If this is not provided then we will need to email you requesting this and will require it before the shipment can be dispatched.
- There are some Eastern European and off-shore locations (such as Cyprus, Malta, Canary Islands) where the shipping charges are significantly higher than shown in the above table. Extra charges will be calculated automatically at the check out (total shipping will represent these included costs).
- We cannot ship to PO addresses. A full residential or business address is required for all international shipments.
- It is the customer's responsibility to pay any import taxes and duties levied by your local customs authority. We advise that you check the potential customs charges before ordering from us. If you reject a parcel because of the customs charges levied then we will not be able to provide a full refund once we receive the item back, this is because we ourselves will not be able to claim back the initial shipping cost and will also be charged for the return to us. Duties and taxes can be charged even in some EU locations such as the Canary Islands. If unsure, please check with your tax or customs authority.


Rest of World (Non-Europe) Shipping Information



Total Shipping
Weight
Packets
(under 90cm)
Long Items
(over 90cm)
0 - 100g £3.99
RM Air Mail
£30
Courier Service
100g - 250g £5.49
RM Air Mail
As above
250g - 500g £7.99
RM Air Mail
As above
500g - 750g £10.49
RM Air Mail
As above
750g - 1000g £12.99
RM Air Mail
As above
1000g - 1250g £15.49
RM Air Mail
As above
1250g - 1500g £17.99
RM Air Mail
As above
1500g - 1750g £20.49
RM Air Mail
As above
1750g - 2000g £22.99
RM Air Mail
As above
2000g - 4000g £30
Courier Service
As above
4000g+ £40
Courier Service
As above

 

Delivery estimates:

- Royal Mail Airmail service usually takes 5-9 working days.
- Courier service usually takes 3-5 working days.

Please note:

- If your order is to be sent by courier (the £30/£40 service) then we will require a contact telephone number. This is to allow the couriers to contact you if they have trouble locating your address and will not be used for any other purposes. Please provide this when ordering. If this is not provided then we will need to email you requesting this and will require it before the shipment can be dispatched.
- There are some locations where the shipping charges are significantly higher than shown in the above table. Extra charges may apply in addition to those calculated automatically at the check out. In these cases we will need to contact you to take further payment. We will never charge you automatically for this extra payment - we will always ask you first. We will always give you the option to have a refund if you find that the extra payment is too much.

- We cannot ship to PO addresses. A full residential or business address is required for all international shipments.
- It is the customer's responsibility to pay any import taxes and duties levied by your local customs authority. We advise that you check the potential customs charges before ordering from us. If you reject a parcel because of the customs charges levied then we will not be able to provide a full refund once we receive the item back, this is because we ourselves will not be able to claim back the initial shipping cost and will also be charged for the return to us. If unsure, please check with your tax or customs authority.
- We are currently unable to ship courier size items (the £30/£40 service) to Brazil. This is due to problems with our current courier and we are working to provide this service again as soon as possible. 

 


General Delivery Terms and Conditions


The below terms are an extract from the Delivery section of our Terms and Conditions.
1. We aim to deliver the goods within the indicative timescales shown on our website. References to "working day" shall mean any day of the week excluding Saturdays, Sundays and Bank Holidays. For example, an order placed on a "Next Working Day (if ordered before 12 noon)" service on a Thursday afternoon or Friday morning (before midday) will not be expected to arrive until Monday. However, time is not of the essence for delivery or performance which means that we will not be responsible if goods are delivered outside those times and we will not be liable for the consequences of any delay. If we are unable to deliver the goods within the indicated timescale, we shall use reasonable efforts to tell you this by e-mail and give an amended delivery time. If you have paid extra for an express service then we will reimburse the difference between the cost of the express and standard service.
2. If goods are out of stock then we will let you know by e-mail or phone and will offer alternatives to you or cancel and refund if you do not wish to have an alternative product.
3. If you order more than one product, we do not guarantee that all goods will be delivered to you in one delivery and we reserve the right to deliver in multiple consignments.
4. Ownership of the goods will only pass to you upon dispatch of the goods. The goods will be at your risk from the time of delivery and you should therefore take reasonable care of them.
5. If the goods or quantity of goods which you receive are not as you ordered then you should inform us by telephone, email or letter as possible after you receive the goods. We will make good any error. We will also reimburse you for any delivery costs which you incur in sending the incorrect goods back to us. You should not use any goods which you receive in error and intend to return to us. 
6. Goods will be delivered to the address which you provide in the order process however delivery practices may vary depending on which carrier is delivering the goods. You must provide a valid address for delivery. The delivery method which we use may vary depending on the nature and number of the goods. We shall select what we think is the most appropriate delivery method for the goods. 
7. We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier we use to deliver the goods. The may include leaving the goods with a neighbour or in a safe place in or around your property.
8. If the goods are not delivered on the date expected you should notify us of such non-delivery within 7 days of such failure of delivery.
9. If you contact us to say that you have not received your order, we may ask you to check around your house/garden and with your neighbour as your parcel may have been left in a safe place or with a neighbour.
10. If any items in the order appear to have been damaged in transit then you should notify us within 7 days. In cases where the damage has clearly occurred in transit, but where we were not notified within 7 days of receipt, then our ability to claim with the couriers is affected and therefore we may not be able to offer a full refund or replacement of the damaged goods. A partial refund may still be available. 
11. You should make reasonable effort to be available on the expected date of the delivery, or to otherwise have advised us of a safe place or neighbour where the delivery can be left in your absence. For UK shipments sent by courier, if an order is returned to us due to repeated failure on the part of the customer to be available for delivery then we will charge a £12 return charge (which reflects courier and admin charges to send the item back to us) and a second further charge to send the item to you again at the same rate as that paid with the order initially, or if the order was initially eligible for free delivery then this second charge will be charged at our standard rate of £4.99. If you decide to cancel the order then the return charge of £12 will be deducted from your order. For international shipments sent by courier the above charges may be significantly higher but will depend on the costs charged to us by the couriers when the item is returned to us. If an order sent by Royal Mail to either a UK or international address is returned to us then there is no return charge, however we will charge postage again at the standard rate should you wish to have the order sent out to you again. 
12. All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.

Delivery Restrictions
13. Some items and delivery services will be excluded from the general shipping service stated at check-out, but our system may still allow you to check out and pay at the given shipping rate, and in these instances we reserve the right to hold the order and contact you to notify you of extra payments required (an example is Northern Ireland which is not included in our "UK Next Day" shipping option). You are entitled at this point to cancel the order for a full refund or where possible to downgrade to an available alternative shipping option if you would prefer not to make the additional payment. We have tried to automate the shipping so that all "non-standard" deliveries are automatically calculated, however this is not always possible. We will notify you as soon as possible and always within 2 working days when this is the case.
14. As a result of various international carrier restrictions, certain products we sell are not eligible for international delivery. This will either be detailed in the item product description, at the checkout stage when you add such items to your basket or, in limited circumstances, we may have to cancel your order and issue you with a full refund.